National University's Benefit Help Line is a valuable resource that puts you or your family member in touch with an insurance professional who can help you navigate your benefit plans. When you call the help line, your representative will compile detailed notes and then, if necessary, begin making contact with your providers and insurance companies to resolve your issue.

ASSISTANCE WITH:

• Claims
• Dispute resolution between you and the insurance company
• Help you understand how to use the benefit plans
• Help you find providers
• Order ID cards and plan materials 

The benefits help line is not the insurance company and cannot authorize care or pay claims.

PREPARE FOR YOUR CALL

Keep in mind that the representative does not know you and has no personal knowledge of your issue until you describe it to them. It's best if you compile all necessary detail prior to calling, such as dates of service, the providers' names and contact information, and have available any bills or related documentation associated with the issue.